Shipping & Returns

Shipping Policy

At Tea x Herbs, we strive to ensure that your shopping experience is as seamless and satisfying as possible. Below, you'll find details about our shipping policies, so you know exactly what to expect when you place an order with us.

Shipping Methods and Rates

We offer several shipping options to meet your needs. Shipping costs are calculated based on the weight of your order, the shipping method selected, and your location.

Standard Shipping: 4-7 business days
Expedited Shipping: 2-3 business days

Shipping rates are calculated at checkout, and we often provide free standard shipping for orders over a certain amount.

Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping

We currently ship to all 50 states within the United States. Please note that delivery times may vary based on your location and the shipping method selected.

International Shipping

We do not offer international shipping at this time.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's progress until it reaches your doorstep.

Shipping Delays

While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as inclement weather, carrier delays, or customs processing for international orders. We appreciate your patience and understanding in these situations.

Damaged or Lost Packages

If your package arrives damaged or if you suspect it has been lost in transit, please contact our customer service team immediately at info@teaxherbs.com. We will work with the carrier to resolve the issue and ensure you receive your order.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to our customer service team at info@teaxherbs.com.

Thank you for choosing Tea x Herbs! We appreciate your business and are committed to delivering the best possible experience with every order.

Note: This shipping policy is subject to change without notice. Please review the policy periodically for updates.

Return & Exchange Policy

At Tea x Herbs, your satisfaction is our top priority. We are committed to providing you with the highest quality products and exceptional customer service. Due to FDA regulations governing food products, we are unable to accept returns. However, we are dedicated to ensuring you have a positive experience with us. Please read our return policy below for more details.

No Returns Policy

Food and Beverage Products: Due to FDA regulations, we cannot accept returns on any of our food and beverage products, including teas, herbs, and other consumables. This policy ensures the safety and integrity of our products for all customers.

Quality Guarantee

At Tea x Herbs, we take pride in the quality of our products. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order, and we will gladly assist you in resolving the issue.

Reporting an Issue

If you encounter any of the following issues, please reach out to our customer service team:

Damaged Products: If your product arrives damaged, please contact us immediately with photos of the damaged item and packaging.
Defective Products: If you believe your product is defective, please provide detailed information and any relevant photos.
Incorrect Order: If you receive the wrong product, please contact us with your order number and details of the incorrect item.

Resolution Process

To report an issue, please email our customer service team at info@teaxherbs.com with the following information:

Your name and order number
A description of the issue
Photos of the damaged, defective, or incorrect product

Our team will review your case and respond within 2 business days. If the issue is confirmed, we will offer one of the following resolutions:

Replacement of the damaged, defective, or incorrect product
A store credit for the value of the affected item(s)

Contact Us

We value your feedback and are here to help with any concerns or questions you may have. Please do not hesitate to reach out to us at info@teaxherbs.com.

Thank you for choosing Tea x Herbs. We appreciate your understanding and cooperation with our return policy, and we are committed to providing you with the best possible experience.

Note: This return policy is subject to change without notice. Please review the policy periodically for updates.